When can I access my storage unit?

Access your unit 6AM to 9PM every day.

Is there an office on site?

There is no office on site. To contact your local Auburndale manager, *text* our phone number 863-844-5651. To contact our 24/7 customer service hotline, *call* our phone number 863-844-5651. You can also email us at office@MyAllAboutStorage.com.

How long is the lease term?

It's month to month, which means you can rent a unit for just 1 month or stay for as many months as long as you like. Payments are due on the 1st, regardless of your move in date. (The first month is pro-rated.)

What do I need to rent a unit?

1. A valid driver's license
2. An email address (if you don't have one, text our local manager)
3. Your first payment

24/7 Rentals by phone

1. We'll take your info by phone (you'll need an email address)
2. Sign the lease online (it's easy)
3. Get an email with simple instructions on how to move in immediately during gate hours (7AM to 7PM)

24/7 Online Rentals

1. Quickly set up an online account with Uhaul (you'll need an email address)
2. Sign the lease online (it's easy)
3. Get an email with simple instructions on how to move in immediately during gate hours (7AM to 7PM)

How much to move in?

The first month is pro-rated. Your first payment includes your pro-rated rent, your lock and any applicable fees such as our optional isurance. There are no deposits required.Your unit will bill on the 1st of the month from now on.

My monthly payment?

Your payment is due on the 1st every month. Your payment is your rental rate plus tax, and any applicable fees such as our optional insurance. We higly recommend you insure your property and we offer affordable insurance that can be added to your monthly bill if you choose.

How to pay?

1. Autopay is the best to avoid late fees. Sign up or cancel any time by calling us 24/7.
2. Pay online 24/7 through your Uhaul account.
3. Pay by phone 24/7.
4. We do not accept payments by mail.
5. We do not accept cash, money orders or checks.

Late Payments

Rent is due on the 1st, but we know life is crazy sometimes. There is a 5-day grace period before a late fee is applied to your account.

Is there a 2nd late fee in the same month?

Nope! There is only one monthly late fee; we do not charge a 2nd late fee later in the month.

Should I bring a lock with me?

We've taken care of that for you. A round lock is purchased at the time of rental; no need to return it to us. Please remove it from your door and take it with you when you have moved out.

Is the round lock required?

Yes. The round lock is part of our security protocol to help protect your belongings. It is required.

Additional locks?

Please do not put a second lock on your unit. If you are concerned about security, for example you lost your keys, call or text us and we will place a security lock on your unit preventing anyone from accessing the unit.

What if I need my lock removed (lost keys, etc.)?

To maintain security, only facility staff may remove a lock from a unit. Removing your own lock may result in eviction, damage fees and legal action. Please respect our security measures.

Is my property insured when I rent a unit?

No, your property is not insured with your rental. We offer an affordable insurance option if your homeowner's insurance or renter's insruance does not cover your stored property.

Should I get insurnace?

We highly recommend insuring your belongings. Call us 24/7 to sign up for insurnace - it's fast, affordable and provides peace of mind.

Do not store:

1. No food of any kind. Food will attract roaches and rats to multiply in your unit.
2. No flammable items like gasoline cans and flammable construction chemicals.
3. No illegal drugs, alcohol or contraband.
4. Please no firearms or ammo.

Refund at move out?

Your lease is month to month, which means your rental is through the end of the month. (No refunds for early move out.)

I'm ready to move out.

Take your lock off your door to stop the rental. (If there's a lock on your door, you're still renting the unit.)

Take the lock with you, it's yours!

Remove all items from your unit, including trash. To avoid a hefty cleaning fee, do not leave anything behind.

Call or text us to let us know!

Do you have dumpsters?

We provide storage only. Remove all of your items including trash to avoid a hefty cleaning fee.

• Protect your items as if you were storing them in your garage. Use plastic totes to store clothing, papers, photographs, etc. to protect them from humidity and pests. Do not use garbage bags or cardboard boxes.
• Use a mattress protector for mattresses and box springs.
• Completely seal boxes with packing tape before storing to help protect against dust and pests. Use heavy-duty tape on the bottom of boxes to prevent breaking.
• Lay books flat to protect their spines.
• Store holiday decorations in their original packaging. Wrap strings of lights around a piece of cardboard for ease of use.
• Use smaller boxes for heavy items. When packing heavy items in a large box, place them on the bottom and fill most of the box with light items.
• Number each box and keep a short list of its main contents for easy reference. Or label each box by room and contents, such as "KIT/DISHES."

How do you communicate with me?

Upon leasing, you agree that our primary mode of communication is by email. If you do not have an email, please contact the facility manager to arrange another form of communication. Texting is an optional service. You may receive a monthly bill reminder, late reminder or payment notification by text. You may initiate a conversation with a customer service staff member via text through the main company phone number. You may opt out of text communication at any time by signing into your online account and changing your preferences. You can also contact the facility manager with your request. Lastly, you can respond to the text with the word STOP.

What information do you collect from your customers?

Upon leasing, you have provided personal information that is associated with your account. Contact information such as your email address, phone number, mailing address and emergency contact will be associated with your account. Payment details that you have shared for autopay or manual payment are associated with your account and are encrypted. This information is held privately and securely, and is shared with our merchant service credit card processor to enable payment processing. Your information is never shared for marketing or promotional reasons.

How do you collect my information?

Information is collected when you lease online and complete the online forms, or by phone with one of our staff members.

Why do you need this information and how do you use it?

Your information is used to identify and manage your account, as well as communicate important information regarding your account. Your information is not used for any other purposes, and it is never shared to 3rd parties for promotional or marketing reasons.

Do you share your customers’ information with anyone?

We consider all information associated with your account as private. We do not share your information with 3rd parties for any promotional or marketing purposes. EVER. All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

How do I opt out of communication?

You can not opt out of phone communication and must have a current phone number on your account at all times.

Email communication is our primary communication method. You will receive bill notices, payment receipts and emergency announcements via email. If you do not have an email address, you will not receive these notifications. We do not email promotions or newsletters or blogs.

Text communication is optional. You may receive a text reminder regarding your bill or a payment notification. You can opt out of text messaging at any time by texting/replying STOP. You can also adjust this preference online through your account, or by speaking with our facility manager.

How can customers get more information about your privacy practices or request changes to their information?

For more information about our privacy policy, please contact your local manager. To update your contact or payment information, you may contact your local manager or sign onto your account and update your information online.